Packages for functions may be delivered to the hotel up to three days prior to the event/convention. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely limited. Please do not ship valuables. We cannot be responsible for contents.
Please address material/boxes to yourself and the Conference you are attending.
Pointe Hilton Squaw Peak Resort
7677 North 16th Street
Phoenix, AZ 85020
*The Resort does not have a loading dock
*Heavy items must be delivered by a truck with a lift-gate
*Resort does not off-load or on-load trucks
*Rental of any equipment and operators to off or on load trucks (Pallet Jacks, Fork Lifts, etc.) is the sole responsibility of the shipping party
*All items are stored until your arrival. A message will be left (noted on your reservation) to notify you that your shipment has arrived, please contact us for delivery instructions.
All parcels and freight being shipped out of the resort require a Pointe Shipping instruction form to be filled out and signed. Only authorized signers can bill to the master accounts. Suite numbers or charge card numbers must be on shipping forms to ship out parcels.
*All outgoing parcels and freight will be assessed a reasonable and customary service charge, which is listed below
*Packaging of material is the guest’s responsibility
*Insurance is available at an additional charge
Shipping & Handling Service Charges:
*There is a $7.00 handling charge per box received. This charge includes receiving, box movement and storage for 3 days. *Any boxes over 50 pounds are charged at $10.00 per pound.
*Pallets, crates, large rolling cases, and oversized items will be charged a flat rate of $70.00 inbound and outbound.
*Arrangements must be made in advance for any packages arriving prior to 3 days before arrival. Early shipping will be approved based upon space availability and Storage rates will apply.
*Outbound to USA destination - $7.00 per box /$4.00 per letter
*Outbound International - $10.00 per box
*International Shipping requires a Customs Form to be filled out
*All Prices are subject to applicable state taxes
*NOTE TO TRADE SHOW EXHIBITORS: You must use the Trade Show Company contracted by your group to handle all exhibit freight. Show Exhibit freight shipped directly to the Resort will be refused.
*Please contact your Catering/Event Manager in advance for all large shipments.
*All items are stored until your arrival. A message will be left (noted on your reservation) to notify you that your shipment has arrived, please contact us for delivery instructions
*The cutoff time for overnight shipments is 2:30 pm Monday – Friday for FedEx and UPS
*FedEx Ground requires 24 hour notice
Receiving, handling and shipping charges may apply. No COD packages will be accepted. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).